Open Source, Security, And PodcastingOpen Source, Security, And Podcasting

I was sitting in a news meeting yesterday, multitasking as usual, when a story discussion grabbed my ear. Reporter Tony Kontzer had seen a report from Business Travel News that intimated that self-service online capabilities have progressed to the point where companies see themselves being able to deliver the kind of "high-touch" service online that used to be available only in stores--and indeed, in some cases, is now being provided online only. Consumers, meanwhile, believe they're getting very personalized service online and, as a result, are moving way from brick-and-mortar stores.