Analyzing the Outsourcers 2002Analyzing the Outsourcers 2002

Budget constraints aside, IT executives continue to call upon outsourcers to advance their IT and networking agenda. But which outsourcing vendors offer the best overall service value and which are deemed the most reliable? information Research answers these questions and much more in its Analyzing the Outsourcer report, a comprehensive market study that includes an unprecedented number of customer-based evaluations of the leading vendors.

Areas of examination include deployment drivers and hurdles, key partnering criteria, the role of service level agreements, and overall satisfaction with services rendered.

The 22-page report documents the outsourcing experience of business-technology professionals with outsourcing purchase or management authority at 700 IT shops. Vendor profiles include customer evaluations of these leading services providers: Accenture, AT&T, CSC, EDS, Hewlett-Packard, IBM, PricewaterhouseCoopers, Sprint, and Worldcom.

Use this comprehensive study to evaluate key trends in outsourcing and to identify a short-list of vendors based upon actual customer reviews.

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