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Analyzing the Outsourcers 2004Analyzing the Outsourcers 2004
How does your outsourcer stack up? Learn how more than 300 business-technology professionals rated 12 outsourcers in <i>information</i> Research's Analyzing the Outsourcers report. Use this report to evaluate current and future outsourcing partners and to benchmark your organization's outsourcing plans for 2005.
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Which outsourcer overdelivers on its promises? We asked customers of the largest outsourcers to evaluate their partners on expertise, reliability and a host of additional service and sourcing criteria.
information Research's Analyzing the Outsourcers report includes the results of more than 300 customer evaluations. Business-technology professionals involved in determining, administering or managing one or more of their organization's relationships with IT outsourcers evaluated at least one of the following 12 outsourcers:
Accenture
Bearing Point (formerly KPMG Consulting)
Cap Gemini
Computer Sciences Corporation
Deloitte Consulting (Braxton)
EDS
Hewlett-Packard
IBM Global Services
Infosys
Tata
Unisys
Wipro
The study evaluates customer satisfaction across ten important criteria, including:
Availability of Experts/specialists
Cost/Value
Innovation
Range of service offerings
Reliability
SLAs
Strategic advice
Training/amount of experience
Vendor Reputation
Vertical industry knowledge
The results of these customer evaluations as well as outsourcing spending levels and factors driving outsourcing are included in this 14-page report. Use this study to understand strengths and weaknesses of outsourcers based upon customer evaluations and also to benchmark your organization's outsourcing plans.
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