Brief: Google Far Behind PayPal At The Online CheckoutBrief: Google Far Behind PayPal At The Online Checkout

To close the gap, it's paying people $10 to try it.

Thomas Claburn, Editor at Large, Enterprise Mobility

January 19, 2007

1 Min Read
information logo in a gray background | information

Google may be the first choice in search, but it's on very few minds when it comes time to pay online. PayPal was seven times more popular than Google Checkout in 2006, a recent survey by investment firm JPMorgan finds.

Just 6% of the 1,100 online shoppers JPMorgan surveyed had used Google Checkout, compared with 42% who had used PayPal. The report suggests Google's typically meticulous attention to the user experience misfired for Google Checkout: 65% of online shoppers using credit cards and 44% using PayPal report Good or Very Good service experiences, while only 19% using Google Checkout did.

Google's getting its wallet out to change its profile. It's been offering a $10 credit through Feb. 15 that new users can use with merchants that accept Google Checkout. The promotion began earlier this year, and last week was briefly touted on Google's home page.

The report isn't all bad news for Google. JPMorgan found Google Checkout users are younger and more affluent than PayPal users, a statistic potentially more appealing to online merchants.

Read more about:

20072007

About the Author

Thomas Claburn

Editor at Large, Enterprise Mobility

Thomas Claburn has been writing about business and technology since 1996, for publications such as New Architect, PC Computing, information, Salon, Wired, and Ziff Davis Smart Business. Before that, he worked in film and television, having earned a not particularly useful master's degree in film production. He wrote the original treatment for 3DO's Killing Time, a short story that appeared in On Spec, and the screenplay for an independent film called The Hanged Man, which he would later direct. He's the author of a science fiction novel, Reflecting Fires, and a sadly neglected blog, Lot 49. His iPhone game, Blocfall, is available through the iTunes App Store. His wife is a talented jazz singer; he does not sing, which is for the best.

Never Miss a Beat: Get a snapshot of the issues affecting the IT industry straight to your inbox.

You May Also Like


More Insights