CA Revamps Management Product LineCA Revamps Management Product Line

Being one of the industrys leading suppliers of management software can be challenging. A vendor needs to satisfy its current customers while making sure that its product line remains in tune with rapidly changing customer desires. One of the industrys leading suppliers has taken steps to maintain that balancing act.CA has been on the industrys leading suppliers and developed a wide of variety of management tools through the years. Rather than offer distinct management modules, companies have been moving to integrated suites. In recognition of that shift, CA Service Desk Manager r12 consolidated a number of management functions (service desk, change management, configuration management database  CMDB --, application dependency mapping, knowledge management, support automation, and analytics) into a single system. The company also added improved visualization, change impact and root cause analysis features to its CMDS as well as support for the CMDB Federation specification, which enable it to be more easily integrated into other vendors products.

Like other software vendors, CA is adding Software as a Service (SaaS) options to its product line. Currently, the supplier does not have much of a SaaS story to offer with its management applications but it is an avenue that the company is pursuing.

CA has been one of the vendors that have helped to define and lead evolution in the network and systems management space. The companys focus traditionally has been on large Fortune 500 enterprises. Like other management vendors, its focus has been gradually shifting to embrace small and medium businesses. That focus may be a bit of a reach at the moment, but the vendor is someone that small and medium businesses should keep an eye on as their management requirement change.