Cloud Unified Communications Services Reach OverseasCloud Unified Communications Services Reach Overseas

Cloud services have gained acceptance in many markets, yet one area where they have been slow to take hold is unified communications. In order to entice more customers to use these services, Alteva addressed one of their limitations, international dialing capabilities.Many small and medium businesses have offices spread across the globe. One challenge has been paying the telecommunications costs to keep those workers in the business loop. Alteva extended its VoIP services to Canada and plans to offer its customers international dialing capabilities in 70 cities by the end of the year. With these services, companies retain local dialing options when making calls to other offices. In addition, the system consolidates their telecommunications service billing.

In addition, the change can help small and medium businesses reduce their telecommunications costs. They no longer need a special line from the telco for voice services; calls run over their Internet links. The change enables them to avoid, often hefty, international calling rates. Also, employees no longer have to enter international numbers when placing calls to co workers.

Cloud unified communications services have been slow to take hold for a variety of reasons. Putting all of the pieces in place has been complex. The underlying equipment has not been able to scale. The services available have not been robust. Vendors, such as Alteva, have been moving to address such issues. Consequently, new features, such as international calling, have emerging that may help these services become more popular.