Comic: Call Center AnalyticsComic: Call Center Analytics

Brian Moore is a cartoonist and illustrator. His first brush with the world of IT was a very part-time gig applying software patches on a TRS-80 Model III. The patches were about four lines long and arrived in the mail, typed on letterhead. He has since moved on to computers that fit in your pocket and run on batteries, for which he is very grateful, as that Model III was difficult to walk around with. While recovering from all that heavy lifting he made drawings for various print and online outlets, including the Boston Phoenix newspaper and eWEEK. See more of his work at http://brianmooredraws.com.