Dell Simplifies Support for Small BusinessDell Simplifies Support for Small Business

<a href="http://www.smallbusinesscomputing.com/testdrive/article.php/3726351">Small Business Computing</a>

Jim Manico, OWASP Global Board Member

February 7, 2008

1 Min Read
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Dell is customizing its approach to tech support based on IT savviness for its complete line of laptop, desktop, server and storage products.ProSupport for End-Users is designed for growing businesses that lack in-house tech support -- a common scenario for many smaller businesses. The package includes "how-to" support for software applications including Norton AntiVirus, Microsoft Office, Microsoft Small Business Server and Intuit QuickBooks, as well as support for more than 30 major third-party hardware and software vendors.

The Round Rock, Texas-based computer maker has also introduced ProSupport for IT, aimed at companies that have in-house tech support. Services include the fast dispatch of parts and labor for certified partners, and around-the-clock direct access to Dell Expert Centers.

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About the Author

Jim Manico

OWASP Global Board Member

Jim Manico is a Global Board Member for the OWASP foundation where he helps drive the strategic vision for the organization. OWASP's mission is to make software security visible, so that individuals and organizations worldwide can make informed decisions about true software security risks. OWASP's AppSecUSA<https://2015.appsecusa.org/c/> conferences represent the nonprofit's largest outreach efforts to advance its mission of spreading security knowledge, for more information and to register, see here<https://2015.appsecusa.org/c/?page_id=534>. Jim is also the founder of Manicode Security where he trains software developers on secure coding and security engineering. He has a 18 year history building software as a developer and architect. Jim is a frequent speaker on secure software practices and is a member of the JavaOne rockstar speaker community. He is the author of Iron-Clad Java: Building Secure Web Applications<http://www.amazon.com/Iron-Clad-Java-Building-Secure-Applications/dp/0071835881> from McGraw-Hill and founder of Brakeman Pro. Investor/Advisor for Signal Sciences.

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