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Joe Taylor, Blue Cross Blue Shield Of TexasJoe Taylor, Blue Cross Blue Shield Of Texas
After seeing the chaos wrought by Hurricane Katrina, Joe Taylor and Blue Cross Blue Shield of Texas' IT department identified 830,000 subscribers most likely to be affected by Hurricane Rita and generated health-care records for them based on three years of claims data--months ahead of the insurers planned move to E-records. Doctors were able to retrieve records from a call center or online.
2 Min Read
Photograph by Misty Keasler Joe Taylor
VP of Enterprise Business Process,
Blue Cross Blue Shield Of Texas
Interview by Charles Babcock
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