Overcoming IT ComplexityOvercoming IT Complexity

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Is information technology becoming more difficult to manage? How committed is your organization to mastering this complexity? The vast majority of organizations agree that information technology is increasingly more difficult to manage and that simplification of IT can lead to greater revenue and organizational benefits. The growing need to hire more qualified IT personnel and keep the staff trained and educated on new innovations provides evidence of this escalating complexity.

This report encapsulates the results of an information Research study focused on managing complexity in technology and bringing simplicity to IT operations. The purpose of the study is to spotlight the commitment to managing complexity, methods that organizations are using to simplify technology or processes and the impact this may have on topline revenue and bottomline profits. The study was fielded by telephone to a total of 250 business and information technology professionals.

Numerous firms are experiencing these very issues, and have made a corporate commitment to reduce the complexity of technology. Of those companies surveyed, 34% are extremely committed and another 61% are somewhat committed to reducing the complexity of their organization's technology assets. Why are these organizations so committed? Two reasons: revenue and profit. These potential benefits are quite enticing, but other business benefits include increased productivity at 92% of sites, and better internal communications at 90% of sites.

Efforts to reduce complexity often exact a different sort of organizational cost: difficult tradeoffs. Yet four of five sites are somewhat or extremely willing to accept tradeoffs between price and performance, 90% are willing to accept tradeoffs between features and manageability and 85% are willing to accept tradeoffs between usability and standards.

Managing complexity is a balancing act. The challenge is to find the right balance across several management objectives. Use this report to evaluate your organizations 'complexity' level and create a plan for simplifying technology assets.

Data views provided include level of commitment to reducing complexity and size of organization.

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