People Are Key To Transforming CompaniesPeople Are Key To Transforming Companies

Companies in the midst of major transformation risk overlooking the most critical factor: the role people play in successful change. Even the best companies can make that mistake when they're caught up in a major shift. That happened to FedEx, CIO Rob Carter said last week in a speech at the information Spring Conference.

FedEx launched its 6x6 Transformation program two years ago, said Carter, who was information's 2005 Chief of the Year. The program initially focused on improvements in cost effectiveness, speed, innovation, service levels, and business alignment. The ultimate goal was to create a consistent environment within the company, linking FedEx Services with FedEx Express, FedEx Ground, FedEx Kinko's, and FedEx Freight divisions.

But a little way into the program, the company realized it hadn't put enough focus on people and the part they play in a successful transformation. FedEx made changes, placing greater emphasis on motivating employees and providing them with meaningful work.

Said Carter: "Everything within IT and our business recognizes the contributions that people make."