Peregrine Speeds Service RequestsPeregrine Speeds Service Requests

A new offering from Peregrine Systems Inc. may help computer-support personnel do their jobs more efficiently. Call Optimization, which integrates with existing call-center applications, automatically gathers system diagnostics from a user's computer, flagging irregularities and other potential sources of problems, and relays that data to service agents. The software, which includes tools that let a support representative remotely test a user's system, is available now.