What Happens When Your Mobile E-Mail Goes Down?What Happens When Your Mobile E-Mail Goes Down?

OK, you spent tons of money and hundreds of hours equipping your workforce with mobile e-mail. Now they're always on and you can squeeze more hours of productivity from them. Everyone is happy, right? Until the mobile e-mail system goes down.Most technologies go through an adoption cycle: irrelevant, convenient, important, and critical. According to analyst Dale Vile, mobile e-mail may be quickly moving from important to business critical. What's bad here is that few IT managers seem to notice.

This transformation from important to business critical is key because most businesses don't build in as much redundancy for important applications as they do for business critical ones. And once an app is critical, the business loses money and productivity when it goes down.

Vile advises all CIOs and IT managers to determine where mobile e-mail sits in their orginization's adoption cycle. And if it's somewhere between important and critical, it's time to act now by building in redundancy as fast as you can.