Asaff Zamir is VP of Global Customer Success, Solution Architecture, and Business at AI21. A recognized thought leader in customer success and operations, he was named one of the “Top 100 Customer Success Strategists” from 2020 to 2023. Eight years ago, Asaff founded the Israel CS community and continues to contribute to its growth. He is also a guest lecturer at several academic institutions and developed Israel’s first-ever customer success academic course as part of MTA (The Academic College of Tel Aviv-Yaffo) MBA program, which launched in 2022. 

Previously, Asaff served as COO at Zencity and, before that, he built and led customer success teams at Siemplify (acquired by Google) and Mobilogy (Cellebrite).