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Jones","/author/k-c-jones","Missouri Legislators Outlaw Cyber Stalking","/it-leadership/missouri-legislators-outlaw-cyber-stalking",{},"The bill was passed in response to the death of Megan Meier, the Missouri teen who hanged herself after receiving taunts and insults on MySpace.",{"_176":177,"_154":872,"_178":873,"_160":878,"_162":878,"_165":879,"_830":880,"_167":168,"_169":851,"_171":168,"_163":881,"_834":168,"_188":835,"_172":311,"_174":133,"_186":836,"_837":-5,"_838":839},{"_156":168,"_158":168},[874],{"_57":875,"_182":876,"_184":877,"_826":847},"Alexander Wolfe","/author/alexander-wolfe","https://eu-images.contentstack.com/v3/assets/blt69509c9116440be8/bltf1854f0ea8050186/64bbfe0b3b85ab7a398b2edc/Wolfe-IWK-125x125.jpg","Video: Yahoo Tells All About Mobile Development","/it-leadership/video-yahoo-tells-all-about-mobile-development",{},"Roaming the show floor at Web 2.0 Expo recently, I was surprised to hear that Yahoo has a story to tell developers every bit as good as Google's. That's the message that came through loud and clear -- and with a British accent -- in my video conversation with Sophie Major, international program manager for the Yahoo Developer Network.",{"_176":177,"_154":883,"_178":884,"_160":886,"_162":886,"_165":887,"_830":888,"_167":168,"_169":889,"_171":168,"_163":890,"_834":168,"_188":835,"_172":311,"_174":133,"_186":836,"_837":-5,"_838":839},{"_156":168,"_158":168},[885],{"_57":875,"_182":876,"_184":877,"_826":847},"EBay Feedback Cutoff Kicking In, Sellers Angry","/it-leadership/ebay-feedback-cutoff-kicking-in-sellers-angry",{},"May 16, 2008","When eBay announced back in January that it was pulling the plug on its longtime policy of letting sellers leave negative feedback on buyers, those self-same sellers were royally peeved. Now that the policy is set to go into effect, on Monday, May 19, the ire of eBay sellers shows no sign of abating. Boy, are they p.o.'d. Here's what they're telling me.",{"_176":177,"_154":892,"_178":893,"_160":899,"_162":899,"_165":900,"_830":901,"_167":168,"_169":902,"_171":168,"_163":903,"_834":168,"_188":835,"_172":311,"_174":133,"_186":836,"_837":-5,"_838":839},{"_156":168,"_158":168},[894],{"_57":895,"_182":896,"_184":897,"_826":898},"Rob Preston","/author/rob-preston","https://eu-images.contentstack.com/v3/assets/blt69509c9116440be8/blt1565dad8e496aff5/64bbfbeae118683178c28862/1026.jpg","VP & Editor in Chief, information","Down To Business: HP-EDS A Strong Move, Even If It's Uninspiring","/it-leadership/down-to-business-hp-eds-a-strong-move-even-if-it-s-uninspiring",{},"May 15, 2008","Is the merger another Compaq economies-of-scale play? HP should be so lucky.",{"_176":177,"_154":905,"_178":906,"_160":911,"_162":911,"_165":912,"_830":913,"_167":168,"_169":902,"_171":168,"_163":914,"_834":168,"_188":835,"_172":311,"_174":133,"_186":836,"_837":-5,"_838":839},{"_156":168,"_158":168},[907],{"_57":908,"_182":909,"_184":910,"_826":847},"information Staff","/author/information-staff","https://eu-images.contentstack.com/v3/assets/blt69509c9116440be8/bltf6866111140df5bb/6515ef45f3d316b9fb5271a6/IWK23_1000x1000_solid.png","With EDS, HP Buys Its Way Into Outsourcing Big Leagues","/it-leadership/with-eds-hp-buys-its-way-into-outsourcing-big-leagues",{},"The $13.9 billion deal creates the second-largest IT and business services company.",{"_176":177,"_154":916,"_178":917,"_160":919,"_162":919,"_165":920,"_830":921,"_167":168,"_169":902,"_171":168,"_163":922,"_834":168,"_188":835,"_172":311,"_174":133,"_186":836,"_837":-5,"_838":839},{"_156":168,"_158":168},[918],{"_57":875,"_182":876,"_184":877,"_826":847},"CBS Buying CNET; So Does Old Media Understand The Web? (No)","/it-leadership/cbs-buying-cnet-so-does-old-media-understand-the-web-no-",{},"I suppose it makes perfect sense that the network perceived as the favorite of old folks that advertisers no longer covet would attempt to leapfrog its competition by making a big splash in online. However, in moving to acquire CNET Networks for $1.8 billion, just what exactly is CBS getting? A new-age media company at the cutting edge, or a leader of the Web 1.0 world which lately has been slow to adapt?",{"_176":177,"_154":924,"_178":925,"_160":929,"_162":929,"_165":930,"_830":931,"_167":168,"_169":902,"_171":168,"_163":932,"_834":168,"_188":835,"_172":311,"_174":133,"_186":836,"_837":-5,"_838":839},{"_156":168,"_158":168},[926],{"_57":927,"_182":928,"_184":846,"_826":847},"Erik Pieczkowski","/author/erik-pieczkowski","Rolling Review: Layer 7 SecureSpan XML Networking Gateway","/it-leadership/rolling-review-layer-7-securespan-xml-networking-gateway",{},"The first entry in our all-in-one SOA appliance review shows that increased competition means lines between product categories are blurring -- and IT is benefiting.",{"_176":177,"_154":934,"_178":935,"_160":937,"_162":937,"_165":938,"_830":939,"_167":168,"_169":940,"_171":168,"_163":941,"_834":168,"_188":835,"_172":311,"_174":133,"_186":836,"_837":-5,"_838":839},{"_156":168,"_158":168},[936],{"_57":865,"_182":866,"_184":846,"_826":847},"IT Helps Small Businesses Survive Economic Challenges","/it-leadership/it-helps-small-businesses-survive-economic-challenges",{},"May 14, 2008","CDW's survey found companies that employ 50 to 100 people face a critical development phase, or a management inflection point.",{"_176":177,"_154":943,"_178":944,"_160":946,"_162":946,"_165":947,"_830":948,"_167":168,"_169":940,"_171":168,"_163":949,"_834":168,"_188":835,"_172":311,"_174":133,"_186":836,"_837":-5,"_838":839},{"_156":168,"_158":168},[945],{"_57":908,"_182":909,"_184":910,"_826":847},"Surprising Lessons from Codebreaking","/it-leadership/surprising-lessons-from-codebreaking",{},"Oh, boy do you owe it to yourself to give this a read: Tunny, Colossus and Ada: Keeping an Open Mind .",{"_176":177,"_154":951,"_178":952,"_160":954,"_162":954,"_165":955,"_830":956,"_167":168,"_169":957,"_171":168,"_163":958,"_834":168,"_188":835,"_172":311,"_174":133,"_186":836,"_837":-5,"_838":839},{"_156":168,"_158":168},[953],{"_57":844,"_182":845,"_184":846,"_826":847},"CIO To CEO: It Can Happen","/it-leadership/cio-to-ceo-it-can-happen",{},"May 13, 2008","How many CIOs make it to CEO? Frankly, you can count them on one hand. But if that's what you want from your career, there's hope: Here's one who made it.",{"_176":177,"_154":960,"_178":961,"_160":967,"_162":967,"_165":968,"_830":969,"_167":168,"_169":957,"_171":168,"_163":970,"_834":168,"_188":835,"_172":311,"_174":133,"_186":836,"_837":-5,"_838":839},{"_156":168,"_158":168},[962],{"_57":963,"_182":964,"_184":965,"_826":966},"Marianne Kolbasuk McGee","/author/marianne-kolbasuk-mcgee","https://eu-images.contentstack.com/v3/assets/blt69509c9116440be8/blt9f7086ad3474a208/64bbfe818b395456644ba80a/kolbasuk-IWK-125x125.jpg","Senior Writer, information","SAP Isn't As Easy As ABC","/it-leadership/sap-isn-t-as-easy-as-abc",{},"Having a hard time finding professionals to staff your SAP software rollouts? That's apparently the case for many organizations implementing NetWeaver, ERP 6.0, and other SAP technologies, as well as the third-party companies assisting in the deployments.",{"_176":177,"_154":972,"_178":973,"_160":979,"_162":979,"_165":980,"_830":981,"_167":168,"_169":957,"_171":168,"_163":982,"_834":168,"_188":835,"_172":311,"_174":133,"_186":836,"_837":-5,"_838":839},{"_156":168,"_158":168},[974],{"_57":975,"_182":976,"_184":977,"_826":978},"Chris Murphy","/author/chris-murphy","https://eu-images.contentstack.com/v3/assets/blt69509c9116440be8/blt76620bd4416d9900/64bbfdd2df824d5b47918729/Chris_Murphy_20125x125.jpg","Editor, information","Look For Data Center Consolidation From HP-EDS","/it-leadership/look-for-data-center-consolidation-from-hp-eds",{},"Hewlett-Packard CEO Mark Hurd says the company will \"run the same playbook\" with EDS that it's using to make HP more profitable. OK, time to torture the sports metaphor: look for Hurd to call Data Center Consolidation left and right, with CIO Randy Mott as the lineman knocking over anyone who gets in the way.",{"_176":177,"_154":984,"_178":985,"_160":989,"_162":989,"_165":990,"_830":991,"_167":168,"_169":957,"_171":168,"_163":992,"_834":168,"_188":835,"_172":311,"_174":133,"_186":836,"_837":-5,"_838":839},{"_156":168,"_158":168},[986],{"_57":987,"_182":988,"_184":846,"_826":847},"W. David Gardner","/author/w-david-gardner","Sprint Midwest Reseller Seeks To Block Sprint-Clearwire WiMax","/it-leadership/sprint-midwest-reseller-seeks-to-block-sprint-clearwire-wimax",{},"IPCS, which maintains it has the exclusive right to sell Sprint Nextel products in 81 markets, is asking for a permanent injunction pending contact renegotiations.",{"_176":177,"_154":994,"_178":995,"_160":997,"_162":997,"_165":998,"_830":999,"_167":168,"_169":957,"_171":168,"_163":1000,"_834":168,"_188":835,"_172":311,"_174":133,"_186":836,"_837":-5,"_838":839},{"_156":168,"_158":168},[996],{"_57":875,"_182":876,"_184":877,"_826":847},"Google Friend Connect Only Half Open","/it-leadership/google-friend-connect-only-half-open",{},"You gotta give Google props for its openness, in terms of its executives speaking in plain English and not treating a launch as an excuse to engage in robotic sloganeering. (Remember \"We'll release it when our customers tell us it's ready\"?) On the other hand, the problem with Google's new Friend Connect is that it's nowhere near as open as competitive offerings from Facebook and MySpace. Hey, Google, open means open. What part don't you understand?",{"_176":177,"_154":1002,"_178":1003,"_160":1005,"_162":1005,"_165":1006,"_830":1007,"_167":168,"_169":1008,"_171":168,"_163":1009,"_834":168,"_188":835,"_172":311,"_174":133,"_186":836,"_837":-5,"_838":839},{"_156":168,"_158":168},[1004],{"_57":823,"_182":824,"_184":825,"_826":827},"HP Confirms Talks To Buy Electronic Data Systems","/it-leadership/hp-confirms-talks-to-buy-electronic-data-systems",{},"May 12, 2008","Acquiring EDS, the world's largest pure-play outsourcer, would immediately turn HP into a major services firm capable of rivaling IBM.",{"_176":177,"_154":1011,"_178":1012,"_160":1014,"_162":1014,"_165":1015,"_830":1016,"_167":168,"_169":1008,"_171":168,"_163":1017,"_834":168,"_188":835,"_172":311,"_174":133,"_186":836,"_837":-5,"_838":839},{"_156":168,"_158":168},[1013],{"_57":823,"_182":824,"_184":825,"_826":827},"HP To Acquire Electronic Data Systems, Report Says","/it-leadership/hp-to-acquire-electronic-data-systems-report-says",{},"HP might pay between $12 billion and $13 billion to acquire EDS in a deal that could be announced Tuesday, says The Wall Street Journal.",{"_176":177,"_154":1019,"_178":1020,"_160":1022,"_162":1022,"_165":1023,"_830":1024,"_167":168,"_169":1008,"_171":168,"_163":1025,"_834":168,"_188":835,"_172":311,"_174":133,"_186":836,"_837":-5,"_838":839},{"_156":168,"_158":168},[1021],{"_57":875,"_182":876,"_184":877,"_826":847},"Girl Gets Stolen Mac Back With 'Back To My Mac'","/it-leadership/girl-gets-stolen-mac-back-with-back-to-my-mac-",{},"I've spent this weekend -- yes, the life of a tech journalist is that exciting -- not Twittering but rather mulling the significance of the incident involving the White Plains, N.Y., girl who led the police to recover her stolen Mac after she took a picture of the thieves using the laptop's \"Back to My Mac\" feature.",{"_176":177,"_154":1027,"_178":1028,"_160":1030,"_162":1030,"_165":1031,"_830":1032,"_167":168,"_169":1008,"_171":168,"_163":1033,"_834":168,"_188":835,"_172":311,"_174":133,"_186":836,"_837":-5,"_838":839},{"_156":168,"_158":168},[1029],{"_57":875,"_182":876,"_184":877,"_826":847},"Google CEO Schmidt Asks: 'What Recession?'","/it-leadership/google-ceo-schmidt-asks-what-recession-",{},"The resilience of the U.S. economy in the face of recent recession worries is a wonderful thing to behold. If you're like me, you've resigned yourself to a kind of schizoid view of the current business cycle. Greatly simplified, it boils down to: average people, very worried; businesses, not so much. Or, as Google CEO Eric Schmidt put it in a recent interview: \"What recession?\"",{"_176":177,"_154":1035,"_178":1036,"_160":1038,"_162":1038,"_165":1039,"_830":1040,"_167":168,"_169":1041,"_171":168,"_163":1042,"_834":168,"_188":835,"_172":311,"_174":133,"_186":836,"_837":-5,"_838":839},{"_156":168,"_158":168},[1037],{"_57":844,"_182":845,"_184":846,"_826":847},"The New Age Of Innovation: Formulas For Success","/it-leadership/the-new-age-of-innovation-formulas-for-success",{},"May 9, 2008","Authors Prahalad and Krishnan offer two formulas that add up to business innovation.",{"_176":177,"_154":1044,"_178":1045,"_160":1047,"_162":1047,"_165":1048,"_830":1049,"_167":168,"_169":1041,"_171":168,"_163":1050,"_834":168,"_188":835,"_172":311,"_174":133,"_186":836,"_837":-5,"_838":839},{"_156":168,"_158":168},[1046],{"_57":908,"_182":909,"_184":910,"_826":847},"The Meaning Of N = 1 And R = G","/it-leadership/the-meaning-of-n-1-and-r-g",{},"These concepts go well beyond mass customization and offshore outsourcing.",{"_176":177,"_154":1052,"_178":1053,"_160":1055,"_162":1055,"_165":1056,"_830":1057,"_167":168,"_169":1058,"_171":168,"_163":1059,"_834":168,"_188":835,"_172":311,"_174":133,"_186":836,"_837":-5,"_838":839},{"_156":168,"_158":168},[1054],{"_57":844,"_182":845,"_184":846,"_826":847},"CIOs Uncensored: GM's CIO: IT Vendors Aren't Helping With Globalization","/it-leadership/cios-uncensored-gm-s-cio-it-vendors-aren-t-helping-with-globalization",{},"May 8, 2008","Ralph Szygenda says IT support and collaboration have a ways to go to catch up with the global trend.",{"_176":177,"_154":1061,"_178":1062,"_160":1064,"_162":1064,"_165":1065,"_830":1066,"_167":168,"_169":1058,"_171":168,"_163":1067,"_834":168,"_188":835,"_172":311,"_174":133,"_186":836,"_837":-5,"_838":839},{"_156":168,"_158":168},[1063],{"_57":823,"_182":824,"_184":825,"_826":827},"Google, IBM Join Forces To Offer Cloud Computing Services","/it-leadership/google-ibm-join-forces-to-offer-cloud-computing-services",{},"The cloud has higher value in business, says Google CEO Schmidt.",{"_176":177,"_154":1069,"_178":1070,"_160":1072,"_162":1072,"_165":1073,"_830":1074,"_167":168,"_169":1058,"_171":168,"_163":1075,"_834":168,"_188":835,"_172":311,"_174":133,"_186":836,"_837":-5,"_838":839},{"_156":168,"_158":168},[1071],{"_57":875,"_182":876,"_184":877,"_826":847},"Workday Laughs Its SaaS Off In Viral Videos","/it-leadership/workday-laughs-its-saas-off-in-viral-videos",{},"Viral marketing is moving into areas you'd never have thought. Take software-as-a-service, where upstart Workday, a company formed in 2005 by PeopleSoft founder and ex-CEO Dave Duffield, is posting up on YouTube a series of short videos -- OK, they're commercials -- which poke virtual fingers in the eyes of industry powerhouse SAP.",{"_176":177,"_154":1077,"_178":1078,"_160":1080,"_162":1080,"_165":1081,"_830":1082,"_167":168,"_169":1083,"_171":168,"_163":1084,"_834":168,"_188":835,"_172":311,"_174":133,"_186":836,"_837":-5,"_838":839},{"_156":168,"_158":168},[1079],{"_57":875,"_182":876,"_184":877,"_826":847},"Video: Can WebEx Banish The Boring Phone Meeting?","/it-leadership/video-can-webex-banish-the-boring-phone-meeting-",{},"May 7, 2008","Corporate calling. Corporate who? Long, boring, time-wasting, day-deadening, you can't get out of it, corporate online Web and phone meeting, that's who. (This is my Internet Age version of a knock, knock joke, and just about as unfunny.) But if all-hands-on-deck meetings are like death and taxes -- i.e., unavoidable -- at least WebEx is working to energize them so that they'll be more useful. Call it collaboration on Web steroids.",{"_176":177,"_154":1086,"_178":1087,"_160":1089,"_162":1089,"_165":1090,"_830":1091,"_167":168,"_169":1083,"_171":168,"_163":1092,"_834":168,"_188":835,"_172":311,"_174":133,"_186":836,"_837":-5,"_838":839},{"_156":168,"_158":168},[1088],{"_57":844,"_182":845,"_184":846,"_826":847},"Savvy CIOs Market Their Successes","/it-leadership/savvy-cios-market-their-successes",{},"If you want your IT group to be thought of as a center of innovation for your organization, you've got to get the attention of business management. Internal marketing can help.",{"_176":177,"_154":1094,"_178":1095,"_160":1097,"_162":1097,"_165":1098,"_830":1099,"_167":168,"_169":1083,"_171":168,"_163":1100,"_834":168,"_188":835,"_172":311,"_174":133,"_186":836,"_837":-5,"_838":839},{"_156":168,"_158":168},[1096],{"_57":844,"_182":845,"_184":846,"_826":847},"Does Your Top Management 'Get' IT?","/it-leadership/does-your-top-management-get-it-",{},"It seems like an old -- and answered, mostly in the affirmative -- question. But according to an upcoming information survey, fewer top execs get IT these days, not more.",{"_176":177,"_154":1102,"_178":1103,"_160":1105,"_162":1105,"_165":1106,"_830":1107,"_167":168,"_169":1108,"_171":168,"_163":1109,"_834":168,"_188":835,"_172":311,"_174":133,"_186":836,"_837":-5,"_838":839},{"_156":168,"_158":168},[1104],{"_57":875,"_182":876,"_184":877,"_826":847},"Cursive Recognition Is Cure For Crappy iPhone Keyboard","/it-leadership/cursive-recognition-is-cure-for-crappy-iphone-keyboard",{},"May 6, 2008","It hit me yesterday, when I was reading fellow blogger Eric Zeman's complaint about the difficulties he's had typing accurately on the iPhone's soft keyboard. That's a problem I've kvetched about constantly, most recently in \"5 Areas Where Apple's iPhone Falls Short.\" But I think I've figured out the solution, an",{"_176":177,"_154":1111,"_178":1112,"_160":1114,"_162":1114,"_165":1115,"_830":1116,"_167":168,"_169":1117,"_171":168,"_163":1118,"_834":168,"_188":835,"_172":311,"_174":133,"_186":836,"_837":-5,"_838":839},{"_156":168,"_158":168},[1113],{"_57":844,"_182":845,"_184":846,"_826":847},"8 Trends In IT CIOs Can't Ignore","/it-leadership/8-trends-in-it-cios-can-t-ignore",{},"May 5, 2008","Accenture's chief scientist sees several IT trends emerging over the next 36 months that CIOs need to embrace. Hint: One leads to the CIO becoming the Chief Intelligence Officer. If you like the sound of that, read on.",{"_176":177,"_154":1120,"_178":1121,"_160":1123,"_162":1123,"_165":1124,"_830":1125,"_167":168,"_169":1126,"_171":168,"_163":1127,"_834":168,"_188":835,"_172":311,"_174":133,"_186":836,"_837":-5,"_838":839},{"_156":168,"_158":168},[1122],{"_57":875,"_182":876,"_184":877,"_826":847},"5 (More) Areas Where Apple's iPhone Falls Short; Readers Weigh In","/it-leadership/5-more-areas-where-apple-s-iphone-falls-short-readers-weigh-in",{},"May 3, 2008","When I lambasted the iPhone in a recent post for its numerous shortcomings, Wolfe's Den readers responded in droves with comments. As is par for the course, most criticized me for my criticisms of the sainted Apple. (Hey, I own an iPhone now and am trying to get into the iPhone Developer Program, so how anti-Apple can I be?) However, many readers responded with their gripes about still-unaddressed",{"_176":177,"_154":1129,"_178":1130,"_160":1132,"_162":1132,"_165":1133,"_830":1134,"_167":168,"_169":1135,"_171":168,"_163":1136,"_834":168,"_188":835,"_172":311,"_174":133,"_186":836,"_837":-5,"_838":839},{"_156":168,"_158":168},[1131],{"_57":875,"_182":876,"_184":877,"_826":847},"Interop Video: Management Guru With A Heart Of Globe","/it-leadership/interop-video-management-guru-with-a-heart-of-globe",{},"Apr 30, 2008","Tuesday's morning keynote at the killer Interop conference was given by C.K. Prahalad, a business professor who's not only got a keen sense of how technology impacts the globalized marketplace, but a social conscience and a sense of humanity, too. Who knew such a powerful combo was even possible?",{"_176":177,"_154":1138,"_178":1139,"_160":1141,"_162":1141,"_165":1142,"_830":1143,"_167":168,"_169":1144,"_171":168,"_163":1145,"_834":168,"_188":835,"_172":311,"_174":133,"_186":836,"_837":-5,"_838":839},{"_156":168,"_158":168},[1140],{"_57":975,"_182":976,"_184":977,"_826":978},"U.S. IT Salaries Are Down. Did You See This Coming?","/it-leadership/u-s-it-salaries-are-down-did-you-see-this-coming-",{},"Apr 28, 2008","While I expected the current economy to crimp IT salaries, I didn't see this one coming. information's annual U.S. IT Salary Survey showed a $2,000 dip in the median total pay. This marks the first median drop in our survey since the tech bubble burst. How does the data match your reality?",{"_176":177,"_154":1147,"_178":1148,"_160":1150,"_162":1150,"_165":1151,"_830":1152,"_167":168,"_169":1144,"_171":168,"_163":1153,"_834":168,"_188":835,"_172":311,"_174":133,"_186":836,"_837":-5,"_838":839},{"_156":168,"_158":168},[1149],{"_57":987,"_182":988,"_184":846,"_826":847},"Verizon's Earnings Jump Thanks To Wireless Growth","/it-leadership/verizon-s-earnings-jump-thanks-to-wireless-growth",{},"Verizon Wireless unit recorded 1.5 million net customer additions, and Verizon's FiOS TV service signed up 263,000 net new customers.","sidebarModules",[1156,1243,1277,1300],{"_88":1157,"_1158":1159,"_1240":1241},"module_content_cards","data",{"_112":1160,"_1161":168,"_188":1162,"_817":1163,"_1236":1237,"_1238":1237,"_1239":-7},"Editor's 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2025",{"_88":1244,"_1158":1278},{"_1246":1247,"_1248":440,"_1250":1279,"_1252":1280,"_1254":1281,"_594":26,"_1260":1284},"Document","https://smartbox.techweb.com/smartbox/externalsmartbox?site_id=300001&taxonomy_ids=&num_display=&article_type=whitepaper",{"_1256":1282,"_1258":1283},"/resources?types=Whitepaper","More White Papers",[1285,1288,1291,1294,1297],{"_112":1286,"_1264":168,"_59":1287,"_1267":168},"VeloCloud SD-WAN Cloud Gateway Advantages","https://nc-resources.networkcomputing.com/c/pubRD.mpl?secure=1&sr=pp&_t=pp:&qf=w_defa7695&ch=SBX&cid=_whitepaper_14.500005878&_mc=_whitepaper_14.500005878",{"_112":1289,"_1264":168,"_59":1290,"_1267":168},"State of ITSM in Financial Services: Key Insights & Trends","https://iw-resources.information.com/c/pubRD.mpl?secure=1&sr=pp&_t=pp:&qf=w_tean424&ch=SBX&cid=_whitepaper_14.500005874&_mc=_whitepaper_14.500005874",{"_112":1292,"_1264":168,"_59":1293,"_1267":168},"Expanding Beyond IT with Enterprise Service 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