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Miss a Beat: Get a snapshot of the issues affecting the IT industry straight to your inbox.","newsletterId","blt8d3a84e50fd3381c","buttonText","SIGN-UP","mode","light","pagination",{"_809":810,"_811":812},"totalCount",102,"currentPage",98,"contents",[815,836,844,855,867,880,893,906,914,925,934,945,953,961,970,979,987,996,1005,1014,1023,1032,1041,1054,1063,1071,1080,1089,1097,1108,1117,1126,1135,1144,1153],{"_175":176,"_154":816,"_177":817,"_160":824,"_162":824,"_165":825,"_826":827,"_167":168,"_169":828,"_171":168,"_163":829,"_830":168,"_187":831,"_172":173,"_174":133,"_185":832,"_833":-5,"_834":835},{"_156":168,"_158":168},[818],{"_57":819,"_181":820,"_183":821,"_822":823},"Aaron Ricadela","/author/aaron-ricadela","https://eu-images.contentstack.com/v3/assets/blt69509c9116440be8/blta31c749ff5ca07b4/64bf3c929bc48c59aa2d48a3/Author-Icon.png","role","Contributor","Growth Plans","/it-leadership/growth-plans","linkAttrs",{},"Feb 4, 2006","Aging infrastructure, low-cost competitors, and worker shortages could clip India's IT boom. Here's how the country's tech leaders are coping. Second of three parts in the Inside India series.","articleBodyJsonSummary","normal",1,"paidGating","articleSize","big",{"_175":176,"_154":837,"_177":838,"_160":840,"_162":840,"_165":841,"_826":842,"_167":168,"_169":828,"_171":168,"_163":843,"_830":168,"_187":831,"_172":173,"_174":133,"_185":832,"_833":-5,"_834":835},{"_156":168,"_158":168},[839],{"_57":819,"_181":820,"_183":821,"_822":823},"IBM's India Play","/it-leadership/ibm-s-india-play",{},"IBM employed 28,000 people in India last year, up from 3,000 in 2002, says Inderpreet Thukral, director of strategy at IBM India. Until now, IBM and other large U.S. consulting companies have pulled that off by attracting the best of India's IT talent while avoiding hiring recent grads. 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Can it take GM in a new direction?",{"_175":176,"_154":856,"_177":857,"_160":862,"_162":862,"_165":863,"_826":864,"_167":168,"_169":865,"_171":168,"_163":866,"_830":168,"_187":831,"_172":173,"_174":133,"_185":832,"_833":-5,"_834":835},{"_156":168,"_158":168},[858],{"_57":859,"_181":860,"_183":861,"_822":823},"information Staff","/author/information-staff","https://eu-images.contentstack.com/v3/assets/blt69509c9116440be8/bltf6866111140df5bb/6515ef45f3d316b9fb5271a6/IWK23_1000x1000_solid.png","Jobs Least Likely To Be Offshored","/it-leadership/jobs-least-likely-to-be-offshored",{},"Jan 28, 2006","Hot jobs this year don't necessarily offer high salaries and great perks. Instead, they're the ones most likely to be offshore-resistant, according to Foote Partners.",{"_175":176,"_154":868,"_177":869,"_160":875,"_162":875,"_165":876,"_826":877,"_167":168,"_169":878,"_171":168,"_163":879,"_830":168,"_187":831,"_172":173,"_174":133,"_185":832,"_833":-5,"_834":835},{"_156":168,"_158":168},[870],{"_57":871,"_181":872,"_183":873,"_822":874},"Rob Preston","/author/rob-preston","https://eu-images.contentstack.com/v3/assets/blt69509c9116440be8/blt1565dad8e496aff5/64bbfbeae118683178c28862/1026.jpg","VP & Editor in Chief, information","Opinion: Don't Ignore India And Hope It Will Go Away","/it-leadership/opinion-don-t-ignore-india-and-hope-it-will-go-away",{},"Jan 25, 2006","Maybe India and other developing countries will become the centers for future tech innovation. Maybe India's contribution will be limited to low-cost, low-end jobs. But India's tech industry is not going away, and American IT managers shouldn't underestimate it, or ignore it, says Rob Preston.",{"_175":176,"_154":881,"_177":882,"_160":888,"_162":888,"_165":889,"_826":890,"_167":168,"_169":891,"_171":168,"_163":892,"_830":168,"_187":831,"_172":173,"_174":133,"_185":832,"_833":-5,"_834":835},{"_156":168,"_158":168},[883],{"_57":884,"_181":885,"_183":886,"_822":887},"Paul McDougall","/author/paul-mcdougall","https://eu-images.contentstack.com/v3/assets/blt69509c9116440be8/blt9080060430e25b83/64bbfc92671e25faea451473/1113.jpg","Editor At Large, information","Globalization, Offshoring Are Key To Ford's Turnaround","/it-leadership/globalization-offshoring-are-key-to-ford-s-turnaround",{},"Jan 24, 2006","Ford Motor Co.'s plan to cut 34,000 jobs to help restore profitability is just the beginning of the automaker's campaign to ensure its competitiveness in the 21st century. And while labor unions and some media commentators will frame the move as more proof that American workers are being sold out, the truth is more complex--though not by much.",{"_175":176,"_154":894,"_177":895,"_160":901,"_162":901,"_165":902,"_826":903,"_167":168,"_169":904,"_171":168,"_163":905,"_830":168,"_187":831,"_172":173,"_174":133,"_185":832,"_833":-5,"_834":835},{"_156":168,"_158":168},[896],{"_57":897,"_181":898,"_183":899,"_822":900},"Mitch Wagner","/author/mitch-wagner","https://eu-images.contentstack.com/v3/assets/blt69509c9116440be8/bltb13e67a507782292/64bbfc6ac7b3838c6de3fd1c/MitchWagner.gif","California Bureau Chief, Light Reading","Readers Take Us To Task For Outsourcing Coverage","/it-leadership/readers-take-us-to-task-for-outsourcing-coverage",{},"Jan 17, 2006","Jim Ball of Ball 5 Enterprises in Olney, Md., set the tone for many indignant readers, writing: \"I, along with all of those now unemployed because of outsourcing to India, have absolutely no interest whatsoever in reading about all those folks that are enjoying the jobs we all once held.\"",{"_175":176,"_154":907,"_177":908,"_160":910,"_162":910,"_165":911,"_826":912,"_167":168,"_169":904,"_171":168,"_163":913,"_830":168,"_187":831,"_172":173,"_174":133,"_185":832,"_833":-5,"_834":835},{"_156":168,"_158":168},[909],{"_57":884,"_181":885,"_183":886,"_822":887},"India Inc. Now a Source of Jobs for Westerners","/it-leadership/india-inc-now-a-source-of-jobs-for-westerners",{},"While the debate rages over whether outsourcing is a positive or negative for Western economies, here's some fresh evidence that shows why the flow of capital from developed countries to emerging markets, to which offshoring contributes substantially, is not a one way street.",{"_175":176,"_154":915,"_177":916,"_160":920,"_162":920,"_165":921,"_826":922,"_167":168,"_169":923,"_171":168,"_163":924,"_830":168,"_187":831,"_172":173,"_174":133,"_185":832,"_833":-5,"_834":835},{"_156":168,"_158":168},[917],{"_57":918,"_181":919,"_183":821,"_822":823},"Stephanie Stahl","/author/stephanie-stahl","Editor's Note: Bringing India Into The Global Mainstream","/it-leadership/editor-s-note-bringing-india-into-the-global-mainstream",{},"Jan 13, 2006","Everyone I know who visits India comes back with the same impression. The amazing growth in technology-oriented businesses against a landscape of rural lifestyles, shacks that many call home, and the faces of those who are severely less fortunate is overwhelming.",{"_175":176,"_154":926,"_177":927,"_160":929,"_162":929,"_165":930,"_826":931,"_167":168,"_169":932,"_171":168,"_163":933,"_830":168,"_187":831,"_172":173,"_174":133,"_185":832,"_833":-5,"_834":835},{"_156":168,"_158":168},[928],{"_57":859,"_181":860,"_183":861,"_822":823},"In India, For India","/it-leadership/in-india-for-india",{},"Jan 12, 2006","It's a bright sunny day in Bangalore, and Microsoft has rolled out the red carpet for its research director, Rick Rashid; the government's minister of science and technology Kapil Sibal; and some of India's top academics for the one-year anniversary of the company's India research lab, which employs 30 scientists and may soon double in size. Sibal, a well-known lawyer, walks up the stairs of the Taj Residency hotel and the press photographers' flashbulbs pop. Hundreds of guests at Microsoft's sy",{"_175":176,"_154":935,"_177":936,"_160":940,"_162":940,"_165":941,"_826":942,"_167":168,"_169":943,"_171":168,"_163":944,"_830":168,"_187":831,"_172":173,"_174":133,"_185":832,"_833":-5,"_834":835},{"_156":168,"_158":168},[937],{"_57":938,"_181":939,"_183":821,"_822":823},"Ron Anderson","/author/ron-anderson","Ron In India, Days 2 & 3: Remote Infrastructure Management; Offshore Management Centers","/it-leadership/ron-in-india-days-2-3-remote-infrastructure-management-offshore-management-centers",{},"Jan 11, 2006","The traffic is still unbelievable but I realized today as I examined the sheet metal around me that it was all intact-no dents, dings not so much as a bumper out of place. There are rules, just not ones that I'm use to but they do appear to work. I have no idea what they are-perhaps the constant honking is really a form of Morse Code.",{"_175":176,"_154":946,"_177":947,"_160":949,"_162":949,"_165":950,"_826":951,"_167":168,"_169":943,"_171":168,"_163":952,"_830":168,"_187":831,"_172":173,"_174":133,"_185":832,"_833":-5,"_834":835},{"_156":168,"_158":168},[948],{"_57":884,"_181":885,"_183":886,"_822":887},"Report: 2005 A Record Year For Outsourcing","/it-leadership/report-2005-a-record-year-for-outsourcing",{},"The number of outsourcing contracts increased 9% last year, but the majority of that work is still performed within the United States.",{"_175":176,"_154":954,"_177":955,"_160":957,"_162":957,"_165":958,"_826":959,"_167":168,"_169":943,"_171":168,"_163":960,"_830":168,"_187":831,"_172":173,"_174":133,"_185":832,"_833":-5,"_834":835},{"_156":168,"_158":168},[956],{"_57":859,"_181":860,"_183":861,"_822":823},"HP Labs In India Tries To Connect","/it-leadership/hp-labs-in-india-tries-to-connect",{},"At Hewlett-Packard's Bangalore, India offices near the Forum, one of the new shopping malls going up around the city, fourteen researchers in a pocket of the building are trying to do something rare in this country's IT industry: develop products that can be used by ordinary Indians. Late in the day on Monday as part of a weeklong reporting trip to Bangalore and Delhi, I visited HP to see what's on those researchers' minds.",{"_175":176,"_154":962,"_177":963,"_160":965,"_162":965,"_165":966,"_826":967,"_167":168,"_169":968,"_171":168,"_163":969,"_830":168,"_187":831,"_172":173,"_174":133,"_185":832,"_833":-5,"_834":835},{"_156":168,"_158":168},[964],{"_57":884,"_181":885,"_183":886,"_822":887},"Offshoring Is So 'Right Now,' But The Future Belongs To Automation","/it-leadership/offshoring-is-so-right-now-but-the-future-belongs-to-automation",{},"Jan 10, 2006","Here's another aspect of offshoring that's lost on Lou Dobbs, John Kerry, and other misinformed critics of the practice. If India didn't exist, much of the IT and call-center work that's taking place overseas would be automated by now. Either way, a job in the United States is still lost.",{"_175":176,"_154":971,"_177":972,"_160":974,"_162":974,"_165":975,"_826":976,"_167":168,"_169":977,"_171":168,"_163":978,"_830":168,"_187":831,"_172":173,"_174":133,"_185":832,"_833":-5,"_834":835},{"_156":168,"_158":168},[973],{"_57":859,"_181":860,"_183":861,"_822":823},"Infosys' Oasis","/it-leadership/infosys-oasis",{},"Jan 9, 2006","On the bottom bookshelf in the office of Nandan Nilekani, president and CEO of Infosys Technologies, India's colossus of IT outsourcing, sit copies of \"The World Is Flat,\" author Thomas L. Friedman's bestselling take on global business. The covers face out. Nilekani was one of Friedman's key sources for the book, and he's not shy about promoting it. In the corporate library on Infosys' pristine campus are tacked newspaper clippings of Bill Gates' 2002 trip to India, when he visited the company f",{"_175":176,"_154":980,"_177":981,"_160":983,"_162":983,"_165":984,"_826":985,"_167":168,"_169":977,"_171":168,"_163":986,"_830":168,"_187":831,"_172":173,"_174":133,"_185":832,"_833":-5,"_834":835},{"_156":168,"_158":168},[982],{"_57":938,"_181":939,"_183":821,"_822":823},"Ron In India, Day One: Golden Arches And Machine Room Suites","/it-leadership/ron-in-india-day-one-golden-arches-and-machine-room-suites",{},"I'm in India this week tagging along with a group of IT professionals from CMP Media and United Business Media (UBM) as they investigate opportunities for outsourcing.",{"_175":176,"_154":988,"_177":989,"_160":991,"_162":991,"_165":992,"_826":993,"_167":168,"_169":994,"_171":168,"_163":995,"_830":168,"_187":831,"_172":173,"_174":133,"_185":832,"_833":-5,"_834":835},{"_156":168,"_158":168},[990],{"_57":859,"_181":860,"_183":861,"_822":823},"Dodging Traffic And Talking Business In Bangalore","/it-leadership/dodging-traffic-and-talking-business-in-bangalore",{},"Jan 8, 2006","Within a few hours in Bangalore, you can go from wending your way down a dirt road outside a 17th-Century mosque lined with trinket-sellers, barefoot urchins, and men herding sheep in the street, to drinking beer in the walled-off gardens of the old British Bangalore Club, where Winston Churchill used sup. It's not that other cities don't abut rich and poor, extravagant and destitute. But here they're in high relief. And quite literally, nearly crashing into each other.",{"_175":176,"_154":997,"_177":998,"_160":1000,"_162":1000,"_165":1001,"_826":1002,"_167":168,"_169":1003,"_171":168,"_163":1004,"_830":168,"_187":831,"_172":173,"_174":133,"_185":832,"_833":-5,"_834":835},{"_156":168,"_158":168},[999],{"_57":884,"_181":885,"_183":886,"_822":887},"Why The U.S. Needs Offshore Workers: Other Voices","/it-leadership/why-the-u-s-needs-offshore-workers-other-voices",{},"Jan 4, 2006","This blog often extols the virtues of offshore outsourcing. We think it's good for the economy, corporate profits, domestic employment and even international relations. But we're not the only ones who believe this.",{"_175":176,"_154":1006,"_177":1007,"_160":1009,"_162":1009,"_165":1010,"_826":1011,"_167":168,"_169":1012,"_171":168,"_163":1013,"_830":168,"_187":831,"_172":173,"_174":133,"_185":832,"_833":-5,"_834":835},{"_156":168,"_158":168},[1008],{"_57":884,"_181":885,"_183":886,"_822":887},"Product Design And Development Is Outsourcing's Next Big Thing","/it-leadership/product-design-and-development-is-outsourcing-s-next-big-thing",{},"Jan 3, 2006","Software development, customer service, back office work--the offshoring of these business activities is now pretty much commonplace. So what's \"the next big thing\" headed overseas? It could well be new product design and development.",{"_175":176,"_154":1015,"_177":1016,"_160":1018,"_162":1018,"_165":1019,"_826":1020,"_167":168,"_169":1021,"_171":168,"_163":1022,"_830":168,"_187":831,"_172":173,"_174":133,"_185":832,"_833":-5,"_834":835},{"_156":168,"_158":168},[1017],{"_57":884,"_181":885,"_183":886,"_822":887},"Seven Fearless Predictions For Outsourcing In 2006","/it-leadership/seven-fearless-predictions-for-outsourcing-in-2006",{},"Dec 20, 2005","There will be a major data-security breach at an offshore firm. The resulting controversy will have no impact whatsoever on the outsourcing industry as businesses realize the same thing happens in the U.S. almost every week. And here's six more of my can't-miss prognostications for the year ahead in outsourcing.",{"_175":176,"_154":1024,"_177":1025,"_160":1027,"_162":1027,"_165":1028,"_826":1029,"_167":168,"_169":1030,"_171":168,"_163":1031,"_830":168,"_187":831,"_172":173,"_174":133,"_185":832,"_833":-5,"_834":835},{"_156":168,"_158":168},[1026],{"_57":884,"_181":885,"_183":886,"_822":887},"Outsourcing Has Paved Way for GM's India Push","/it-leadership/outsourcing-has-paved-way-for-gm-s-india-push",{},"Dec 13, 2005","General Motors' announcement this week that it intends to triple the number of cars it produces and sells in India while substantially adding to its labor force there provides another example of how outsourcing will help boost the U.S. economy. Yes, you heard that right.",{"_175":176,"_154":1033,"_177":1034,"_160":1036,"_162":1036,"_165":1037,"_826":1038,"_167":168,"_169":1039,"_171":168,"_163":1040,"_830":168,"_187":831,"_172":173,"_174":133,"_185":832,"_833":-5,"_834":835},{"_156":168,"_158":168},[1035],{"_57":884,"_181":885,"_183":886,"_822":887},"Outsource Globally to Create Jobs Locally","/it-leadership/outsource-globally-to-create-jobs-locally",{},"Dec 1, 2005","Last week, the city council in Burlington, Vermont passed an \"anti-offshoring\" ordinance that stipulates that city contracts cannot go to firms that would perform the work overseas. \"It is the policy of the City of Burlington to let service contracts to contractors, subcontractors and vendors who perform work in the United States,\" the ordinance reads.",{"_175":176,"_154":1042,"_177":1043,"_160":1049,"_162":1049,"_165":1050,"_826":1051,"_167":168,"_169":1052,"_171":168,"_163":1053,"_830":168,"_187":831,"_172":173,"_174":133,"_185":832,"_833":-5,"_834":835},{"_156":168,"_158":168},[1044],{"_57":1045,"_181":1046,"_183":1047,"_822":1048},"Marianne Kolbasuk McGee","/author/marianne-kolbasuk-mcgee","https://eu-images.contentstack.com/v3/assets/blt69509c9116440be8/blt9f7086ad3474a208/64bbfe818b395456644ba80a/kolbasuk-IWK-125x125.jpg","Senior Writer, information","Yankee Ingenuity Wins Out","/it-leadership/yankee-ingenuity-wins-out",{},"Nov 23, 2005","Study suggests offshore outsourcing will create high-end U.S. jobs not just in IT but across industries.",{"_175":176,"_154":1055,"_177":1056,"_160":1058,"_162":1058,"_165":1059,"_826":1060,"_167":168,"_169":1061,"_171":168,"_163":1062,"_830":168,"_187":831,"_172":173,"_174":133,"_185":832,"_833":-5,"_834":835},{"_156":168,"_158":168},[1057],{"_57":884,"_181":885,"_183":886,"_822":887},"Virginia Governor Warner Opts for Onshore Outsourcing","/it-leadership/virginia-governor-warner-opts-for-onshore-outsourcing",{},"Nov 15, 2005","The state of Virginia seems to have found a unique way to procure IT services economically without sending the bulk of the work offshore. Under a deal that's worth up to $2 billion over the next ten years, Virginia has hired Northrop Grumman to provide mainframe, server, desktop maintenance and application development services. But there's a catch.",{"_175":176,"_154":1064,"_177":1065,"_160":1067,"_162":1067,"_165":1068,"_826":1069,"_167":168,"_169":1061,"_171":168,"_163":1070,"_830":168,"_187":831,"_172":173,"_174":133,"_185":832,"_833":-5,"_834":835},{"_156":168,"_158":168},[1066],{"_57":884,"_181":885,"_183":886,"_822":887},"Virginia Taps Northrop Grumman for $2 Billion IT Overhaul","/it-leadership/virginia-taps-northrop-grumman-for-2-billion-it-overhaul",{},"The outsourcing deal is believed to be the largest by a state government, and will move more than 900 jobs to Northrop",{"_175":176,"_154":1072,"_177":1073,"_160":1075,"_162":1075,"_165":1076,"_826":1077,"_167":168,"_169":1078,"_171":168,"_163":1079,"_830":168,"_187":831,"_172":173,"_174":133,"_185":832,"_833":-5,"_834":835},{"_156":168,"_158":168},[1074],{"_57":884,"_181":885,"_183":886,"_822":887},"Venezuelans Should Outsource Chavez","/it-leadership/venezuelans-should-outsource-chavez",{},"Nov 8, 2005","Stop the presses: yet another demagogue who claims to be acting in the best interest of his people is in fact ensuring their continued deprivation and economic irrelevance in the global economy. This time, it's Venezuelan president Hugo Chavez, whose efforts last week to torpedo a Free Trade Area of the Americas will go a long way toward guaranteeing that the technology diaspora that is slowly lifting country's like India and China will bypass Venezuela and other nations in Latin Americ",{"_175":176,"_154":1081,"_177":1082,"_160":1084,"_162":1084,"_165":1085,"_826":1086,"_167":168,"_169":1087,"_171":168,"_163":1088,"_830":168,"_187":831,"_172":173,"_174":133,"_185":832,"_833":-5,"_834":835},{"_156":168,"_158":168},[1083],{"_57":884,"_181":885,"_183":886,"_822":887},"Little Holiday Time for Offshore Workers as India Celebrates Diwali","/it-leadership/little-holiday-time-for-offshore-workers-as-india-celebrates-diwali",{},"Nov 2, 2005","If your offshore IT support staff sound unusually festive this week, or uncharacteristically glum for being at work, that's because this week is, for all intents and purposes, Christmas in India.",{"_175":176,"_154":1090,"_177":1091,"_160":1093,"_162":1093,"_165":1094,"_826":1095,"_167":168,"_169":1087,"_171":168,"_163":1096,"_830":168,"_187":831,"_172":173,"_174":133,"_185":832,"_833":-5,"_834":835},{"_156":168,"_158":168},[1092],{"_57":859,"_181":860,"_183":861,"_822":823},"Sorry, Satchel, But We Should Look Back","/it-leadership/sorry-satchel-but-we-should-look-back",{},"Don't look back. Something might be gaining on you. That aphorism from baseball Hall of Famer and sage Satchel Paige might be sound advice in baseball, but not necessarily for our economic future.",{"_175":176,"_154":1098,"_177":1099,"_160":1103,"_162":1103,"_165":1104,"_826":1105,"_167":168,"_169":1106,"_171":168,"_163":1107,"_830":168,"_187":831,"_172":173,"_174":133,"_185":832,"_833":-5,"_834":835},{"_156":168,"_158":168},[1100],{"_57":1101,"_181":1102,"_183":821,"_822":823},"Helen D'Antoni","/author/helen-d-antoni","A Market Of Opportunity?","/it-leadership/a-market-of-opportunity-",{},"Oct 28, 2005","Will the need to improve information security in China lead to new revenue streams for vendors of security tools and services? For now, there's no clear-cut answer.",{"_175":176,"_154":1109,"_177":1110,"_160":1112,"_162":1112,"_165":1113,"_826":1114,"_167":168,"_169":1115,"_171":168,"_163":1116,"_830":168,"_187":831,"_172":173,"_174":133,"_185":832,"_833":-5,"_834":835},{"_156":168,"_158":168},[1111],{"_57":884,"_181":885,"_183":886,"_822":887},"Abbey Denies Reports It's Closing Indian Call Center","/it-leadership/abbey-denies-reports-it-s-closing-indian-call-center",{},"Oct 27, 2005","The bank says it isn't bringing 1,000 call center jobs back to Britain from a center in Bangalore.",{"_175":176,"_154":1118,"_177":1119,"_160":1121,"_162":1121,"_165":1122,"_826":1123,"_167":168,"_169":1124,"_171":168,"_163":1125,"_830":168,"_187":831,"_172":173,"_174":133,"_185":832,"_833":-5,"_834":835},{"_156":168,"_158":168},[1120],{"_57":884,"_181":885,"_183":886,"_822":887},"Why Dutch Call For More Offshore Outsourcing Means U.S. Businesses Have To Follow Suit","/it-leadership/why-dutch-call-for-more-offshore-outsourcing-means-u-s-businesses-have-to-follow-suit",{},"Oct 25, 2005","Regular readers of my blogs will know that, for the most part, I'm pro-offshoring. It's a hot-button issue, so it's not surprising that my inbox is usually stuffed with E-mails calling me, at best, misguided and, at worst, Propaganda Minister for the One World Conspiracy.",{"_175":176,"_154":1127,"_177":1128,"_160":1130,"_162":1130,"_165":1131,"_826":1132,"_167":168,"_169":1133,"_171":168,"_163":1134,"_830":168,"_187":831,"_172":173,"_174":133,"_185":832,"_833":-5,"_834":835},{"_156":168,"_158":168},[1129],{"_57":884,"_181":885,"_183":886,"_822":887},"Customers Win As Offshoring Drives Outsourcing Prices Lower","/it-leadership/customers-win-as-offshoring-drives-outsourcing-prices-lower",{},"Oct 18, 2005","The latest figures from outsourcing advisory firm Technology Partners International show that the offshoring of IT and business processes is having the desired effect--it's bringing down the cost of these services.",{"_175":176,"_154":1136,"_177":1137,"_160":1139,"_162":1139,"_165":1140,"_826":1141,"_167":168,"_169":1142,"_171":168,"_163":1143,"_830":168,"_187":831,"_172":173,"_174":133,"_185":832,"_833":-5,"_834":835},{"_156":168,"_158":168},[1138],{"_57":884,"_181":885,"_183":886,"_822":887},"India's Tata Enjoys Strong Second Quarter","/it-leadership/india-s-tata-enjoys-strong-second-quarter",{},"Oct 12, 2005","Tata Consultancy Services says revenue increased 10% and net profit jumped 20%, and that it added 5,600 employees.",{"_175":176,"_154":1145,"_177":1146,"_160":1148,"_162":1148,"_165":1149,"_826":1150,"_167":168,"_169":1151,"_171":168,"_163":1152,"_830":168,"_187":831,"_172":173,"_174":133,"_185":832,"_833":-5,"_834":835},{"_156":168,"_158":168},[1147],{"_57":884,"_181":885,"_183":886,"_822":887},"Indian Call Centers May No Longer Be Worth The Trouble","/it-leadership/indian-call-centers-may-no-longer-be-worth-the-trouble",{},"Oct 10, 2005","While offshoring call center work to India can save businesses millions, the practice can very quickly become a boondoggle if quality of service slips. The latest example of this came last week when a British Telecom executive called those customers who complain about being routed to an offshore service agent \"bigots.\"",{"_175":176,"_154":1154,"_177":1155,"_160":1159,"_162":1159,"_165":1160,"_826":1161,"_167":168,"_169":1162,"_171":168,"_163":1163,"_830":168,"_187":831,"_172":173,"_174":133,"_185":832,"_833":-5,"_834":835},{"_156":168,"_158":168},[1156],{"_57":1157,"_181":1158,"_183":821,"_822":823},"Antone Gonsalves","/author/antone-gonsalves","Writers Battling Uphill Against Google","/it-leadership/writers-battling-uphill-against-google",{},"Sep 22, 2005","As many of us expected, Google has been sued for digitizing library books without seeking permission from copyright holders. The Authors Guild and three writers sued the search-engine giant in a New York federal court, claiming Google's actions amounted to a \"massive copyright infringement.\"","sidebarModules",[1166,1244,1270,1293],{"_88":1167,"_1168":1169,"_1241":1242},"module_content_cards","data",{"_112":1170,"_1171":168,"_187":1172,"_813":1173,"_1237":1238,"_1239":1238,"_1240":-7},"Editor's Choice","moduleLabel","default",[1174,1194,1202,1214,1228],{"_88":1175,"_1168":1176},"contentPreview",{"_175":176,"_187":1177,"_154":1178,"_160":1181,"_162":1182,"_165":1183,"_167":1183,"_826":1184,"_169":242,"_171":168,"_172":173,"_174":133,"_177":1185,"_185":205,"_833":1190},"card-horizontal",{"_156":1179,"_158":1180},"https://eu-images.contentstack.com/v3/assets/blt69509c9116440be8/bltc258f728af43740e/6785580c7d72eed092fba0e6/graduates-Yuri_Arcurs-alamy.jpg","A group of smiling college graduates celebrating their graduation.","Why Liberal Arts Grads Could Be the Best Programmers of the AI Era","Why Liberal Arts 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and Infrastructure Resilience 25 Years Later","/it-infrastructure/y2k-and-infrastructure-resilience-25-years-later",{},[1211],{"_57":300,"_181":301,"_183":302},{"_1191":24,"_1192":1213},[],{"_88":1175,"_1168":1215},{"_175":176,"_187":1177,"_154":1216,"_160":1219,"_162":1219,"_165":1220,"_167":1220,"_826":1221,"_169":1222,"_171":168,"_172":173,"_174":133,"_177":1223,"_185":1225,"_833":1226},{"_156":1217,"_158":1218},"https://eu-images.contentstack.com/v3/assets/blt69509c9116440be8/bltc836cd7e008ac6fd/673622c22202400113c00768/2DRD7WH.jpg","Young businessman working on a virtual screen of the future and sees the inscription: Now hiring ","Help Wanted: IT Hiring Trends in 2025","/it-leadership/help-wanted-it-hiring-trends-in-2025",{},"Nov 20, 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Webinars","articles",[1263],{"_112":1264,"_1265":1266,"_59":1267,"_1268":1269},"The CIO’s Guide to IT Automation in 2025: Enabling Innovation & Efficiency","publishedDate","Dec 09, 2024","https://iw-resources.information.com/c/pubRD.mpl?secure=1&sr=pp&_t=pp:&qf=w_autp87&ch=SBX&cid=_upcoming_webinars_8.500001511&_mc=_upcoming_webinars_8.500001511","eventDate","Feb 06, 2025",{"_88":1245,"_1168":1271},{"_1247":1248,"_1249":430,"_1251":1272,"_1253":1273,"_1255":1274,"_590":26,"_1261":1277},"Document","https://smartbox.techweb.com/smartbox/externalsmartbox?site_id=300001&taxonomy_ids=&num_display=&article_type=whitepaper",{"_1257":1275,"_1259":1276},"/resources?types=Whitepaper","More White Papers",[1278,1281,1284,1287,1290],{"_112":1279,"_1265":168,"_59":1280,"_1268":168},"VeloCloud SD-WAN Cloud Gateway Advantages","https://nc-resources.networkcomputing.com/c/pubRD.mpl?secure=1&sr=pp&_t=pp:&qf=w_defa7695&ch=SBX&cid=_whitepaper_14.500005878&_mc=_whitepaper_14.500005878",{"_112":1282,"_1265":168,"_59":1283,"_1268":168},"The AI-Ready WAN: How VeloCloud Closes the AI Networking Gap","https://nc-resources.networkcomputing.com/c/pubRD.mpl?secure=1&sr=pp&_t=pp:&qf=w_defa7694&ch=SBX&cid=_whitepaper_14.500005876&_mc=_whitepaper_14.500005876",{"_112":1285,"_1265":168,"_59":1286,"_1268":168},"Optimizing ITSM for Retail: Challenges & Key Strategies","https://iw-resources.information.com/c/pubRD.mpl?secure=1&sr=pp&_t=pp:&qf=w_tean425&ch=SBX&cid=_whitepaper_14.500005872&_mc=_whitepaper_14.500005872",{"_112":1288,"_1265":168,"_59":1289,"_1268":168},"Expanding Beyond IT with Enterprise Service 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